Terms and conditions

Valid from 14.12.2018

 

Webshop

Li'l Decor Finland Ltd (Finnish Business ID: 27570863) sells products to individuals of legal age around the world. All prices include value added tax. We reserve the right by law to change prices and delivery charges.

 

How to order

Products are ordered through the shopping cart. Orders are confirmed by e-mail, stating the price of the transactions, ordered products and postage/packaging charges. Order confirmation requires a valid e-mail address given in the order. The Customer agrees with every order terms of delivery valid. For tax free sales in Finland please check link in info content.

 

Payment Methods

Products and their postage/packaging will be paid when placing the order. E-commerce payment is via the certified secure payment service Svea Payments Oy (Finnish Business ID: 21217030). We accept pre-payment/account transfer and online Finnish banks Nordea, Sampo, Osuuspankki, Danske, S-Bank, Aktia, Handelsbanken, POP, as well as online payments, Luottokunta Credit card payments (visa / mastercard)

Customers outside of Finland can pay by Credit Cards or pre-payment.

Pre-payment by account transfer (only in euros):

Wire Transfer is an easy and reliable alternative to e-commerce payment. Transmission of the payment depending of the bank takes 2-3 business days, so we keep ordered products in store for 5 days following. After this order shall lapse if it is not paid. We deliver your order after the payment has logged into our bank account. You will get the invoice with your order confirmation to your e-mail access. Remember that you have to pay it within 3 days. 

Payment by Finnish Bank Buttons

Svea payment service provides the payment to the merchant. You have access to all the banks’ payment buttons. All communication between the client and our systems is encrypted. The customer can always be sure to visit the store safely with us. Verifone will never give out the card numbers to the merchant or a third party. The card numbers are transmitted, only for the processing of the payment transaction events to the relevant bank or the credit card company. Svea is authorized by the Finnish Financial Supervisory Authority and all payment services we offer meet the supervising authorities requirements.

Credit cards

You can pay online store with Visa, Visa Debit, Visa Electron, MasterCard, MasterCard Debit, Eurocard, American Express, Diners Club, and Dankort cards. All customers and communication between our systems is encrypted. Svea will never reveal information about the card numbers to the merchant or a third part. The card numbers are transmitted, only for the processing of the payment transaction events to the chosen bank or the card company.

The cart uses Svea payment service for card payments. With payment by card, trade occurs between the client and Svea. Svea Payments Oy is responsible for the obligations and claims related to card payments. Svea appears on the payer card invoice and transmits by the customer are paid directly to the merchant.

 

Delivery methods – and expenses

We want to serve our customers as well as possible so we will ship orders every working day. In addition, we keep the product range up to date, so that we avoid selling non-existent goods. If any of the products you have ordered is out of stock we will notify you immediately and refund your payment to the account specified by the customer.

Otherwise orders postal/packaging costs will be added depending on the size of the product. In Finland the letter / small consignment is delivered to your home and price is 1,90 or 3,90 €, and the delivery of the large package to the nearest office of Matkahuolto 6,90 €.  Postage in Finland costs 7,90€ to the nearest office of Post.

Postage to other countries costs 1,90€, 4,90€, 7,90€, 9,90€ or 12,90€  depends for size of order (Letter), 9,90€ (Postal parcel to Sweden and Baltic), 15,90 or 18,90€ (Priority parcel in European Economic Area) or 15,90€-49,90 € depending country  (EMS home delivered parcel). 

Shipping of Oliver Furniture depends on max package size of delivery. Some models could be shipped with EMS. Matresses are always 160 cm long (including 120 cm mattress and 40 cm extension) In case of shipping larger furnitures of Oliver Furniture outside Finland please contact info@lildecor.fi.
​​​​We can offer pallet freight to Baltic countries for 100 €.

Estimated delivery times for letters based on surveys: Nordic countries 7-14 business days, other countries 8-16 business days.  Letters are delivered to the address provided by the customer.

A Priority parcel reaches anyone anywhere in the world. The progress of the item in the international postal network can be tracked with the item ID in most of the worlds countries. 

Delivery Time Nordic countries 3-5 and European countries 3-7 working days.
 
The mailing date is not included.Priority parcels are delivered to the recipients address in the following countries Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia(to business addresses only), Liechtenstein, Lithuania( to business addresses only), Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the USA

EMS (Global Mail Service) is a service for urgent deliveries. Delivery Time EU countries 1-3 working days. Other countries 2-8 working days. Items are always tracked and they are transported abroad separately from other mail using the fastest transport alternatives available. Items will be delivered to the recipients address. Post office box addresses cannot be used.

The customer is responsible for the accuracy of the information (adress, phone numbers, etc.) provided.

Postal Parcels to Sweden (with PostNord) and Baltic (with EestiPost) can be sent to customer's nearest service points or nearest Itella SmartPOST in Estonia . Post deliver the parcels within 2–4 work days. Customer will be informed with text message arrival notification when the package is ready for pickup. The phone number must have regard to the region. Customer gets package with identity card. This is done in terms of Eesti Post and Post Nord.

Delivery for furnitures takes approx 5 weeks, banwood bikes 2 weeks and wobbel 4 weeks. 

Orders will be shipped to the post office every working days (orders placed before 17:00 at mo-fr). We strive to remove temporarily run out of products online, but if you ordered a product which is finished, we will inform you about this immediately. We will send the option to cancel or replace the entire order as soon as we receive the missing product. Orders will be shipped as complete. If a product has a longer-term end and we are not able to get it within a reasonable time, then the order can be delivered in parts.

 

Right of withdrawal

The customer has 14 days right of withdrawal under the consumer protection act worth mentioning. Li'l Decor Finland Ltd is not responsible for the cancellation costs arising from the recovery outside of Finland.

The cancellation must be made in advance by notifying the Li'l Decor Finland Ltd of the notice of withdrawal by a clear manner, such as by e-mail to info@lildecorfinland.fi. Cancellation notification must be made no later than within 14 days of receipt of the goods or the conclusion of the contract. If the last day of the withdrawal is a Saturday or a holiday, the notice of withdrawal can be made yet on the first day. The goods must be returned no later than 14 days after the notice of cancellation. The mere restoration of the goods or failure to go to post office to pick it up is not enough reason for cancellation. If necessary, the customer’s responsibility is to show that a notification has been made. The customer has the right to inform the withdrawal even before delivery of the goods.

The customer must keep the received goods substantially unchanged condition or unopened, so that he may retain the right to obtain cancellation and the amount paid back in full.

The customer may open or dismantle the package without losing the right of withdrawal: in order to verify the characteristics of the goods and the functioning of the goods, as well as to explore the same way as in the store. If the customer is to use the product he is responsible for the diminished value of the product which is always 100%.

A defective product return

All returns must always be agreed with the merchant in advance. You can reach us best by e-mail info@lildecor.fi. A defective product will only be replaced if available. Dealer does not compensate for the expenses incurred in the return if the return is not agreed with the trader or returns outside of Finland. Dealer does not redeem the returns sent by cash on delivery.

Goods damaged during transit

Unfortunately, the post office, in spite of the careful packing cannot always guarantee packages arrive intact. Therefore, it is good to check the condition of the package and any damage to the package as soon as the shipment is collected.
If the shipment is damaged during postal delivery, do IMMEDIATELY report the damage to the post office. Please also contact the dealer, so we can agree on a new product delivery.

Out of product

There is always a small chance that the product will run out before logging of sold goods to inventory. In such case, we will contact the customer by e-mail to fit into further action. The customer can choose whether to post-delivery, to cancel the order or change to another product.

Force majeure

Li'l Decor Finland Ltd is not responsible for force majeure (strike, lockout, shortage of raw materials, official measures or other vendor independent force majeure) delays or damage resulting from the delayed and indirect damage caused by delivery. The customer is not entitled to claim damages.

Contact

Li'l Decor Finland Ltd
Silvolanlaakso 1 A 1,
20540 Turku

In all matters related to orders reach us as follows:

– By e-mail at info@lildecor.fi

 

Other

We reserve the right to change the terms of delivery. The customer must not order before reading the valid terms and conditions. Lil Decor Finland Ltd handles all customer information as strictly confidential.